Privacy and Cookies Policy

Because you are interested in the protection of your personal data, we inform you through this privacy policy of the way in which your data as a natural person using our Website are collected and processed.

1- Who is the controller ?

The Company UNIWAX, a Public Limited Company having a Board of Directors with a capital of CFAF 4,150,000,000 whose registered office is located in Yopougon Zone Industrielle (Industrial Zone of Yopougon)01 BP 3994 Abidjan 01, registered in the Trade and Personal Property Credit Register of Abidjan under number 1967-B-5471 publishes the Site www.uniwax.com by which it collects and processes your personal data in its capacity as controller.

2- To whom does our privacy policy apply ?

This privacy policy applies as soon as you visit our Site, place an order or participate in any event offered thereon.

3- What information do we collect ?

Information you provide to us :

We collect information you provide us when filling in the various fields that are proposed to you, in particular at the time of your subscription to the newsletter or when you create your account.

This includes your first and last name, telephone number, email address, user name, password, and any other information related to you that you provide to us.

You may refuse to fill in certain parts of the forms that will be offered to you. In such case, your access to our different services may be reduced or refused.

Automatically collected information :

Our Site may automatically collect and store information including :

  • Device information, Location information, in particular, the IP address, the operating system used.
  • Log information such as the functions used, the settings selected, the data you clicked on, as well as the date and time of the pages viewed.

Such information is collected through servers, internet services and the use of cookies and other technologies.

You can control cookies using your browser settings and other tools. However, if you block some cookies, you will no longer be able to register, login or access certain areas or make full use of our offers.

4- For which purposes do we process the personal information we collect ?

Your information is processed for the sole purpose of meeting your needs and satisfying you.

Thus, as an ordinary visitor to the site, we process your automatically collected data in order to offer you a smooth browsing and to guide you as well as possible.

In addition, we process the information you provide to us for the purpose of processing your orders and to send you our publications at your request.

Finally, we process all the information collected in order to continuously improve our services and offers, in particular through their analysis, audit and integration into marketing or sales operations.

In the end, we may process your information so as to comply with legal obligations, resolve any disputes and enforce our contracts.

5- Who do we share your personal information with ?

 Your personal information is collected and processed for our exclusive use. But in order to meet your needs, we will disclose your information to certain specialized service providers :

  •  In banking and Mobile Money transactions, with regard to the payment of your orders, to customer relationship management such as call center,
  •  In case of product delivery (carriers, post office services).

Your information is not intended to be transferred to another country. However, it is hosted on Google Cloud infrastructures.

6- How long do we keep your personal information ?

Your information is kept for the time necessary to carry out its processing according to its nature.

Your personal information relating to the creation of your account, as well as your email address is kept until you either cancel your subscription to the newsletter or unsubscribe from your customer account.

Your bank and Mobile Money details are not stored and are directly conveyed to the different service providers specialized in the payment method you have chosen.

Your orders are kept for the duration of their processing and are archived in your customer profile.

7- What rights do you have ?

You have the right to access and amend your information.

You have the right to request its removal, including unsubscribing from the newsletter and your Customer account.

You have the possibility to refuse that your information be processed. In such case, access to certain services and/or offers will be limited or even impossible.

8- What is a cookie ?

A cookie is a text file that helps to identify your computer when you visit certain sites. They are stored by your browser on your computer's hard drive.

The acceptance of cookies is not necessary to visit our Site. However, to ensure the proper use of all our services we use some. In particular, we use them to remember your IP address and save your time when you visit us.

You have the possibility to configure your browser so that it does not accept cookies. In such case, your use of the Site will be affected.

9- What security measures ?

Our system is hosted by Google Cloud, whose infrastructures are equipped with rigorous and reliable security standards to prevent unauthorized access to your information. You remain, however, solely liable for unauthorized access to your customer account in particular by securing your password, which must be sufficiently complex and must be kept confidential.

10- May we make changes to our privacy policy ?

Our privacy policy may be amended at any time, either by adding or deleting certain provisions, but always with due respect for your right to the protection of your personal information.

We therefore invite you to read it regularly.